Esplanade, Sandown, Isle of Wight, PO36 8LB|VIEW ON A MAP|info@trouvillehotel.co.uk

Terms & Conditions

The reservation is accepted by the Trouville Hotel herein after referred to as the Company under the following terms and conditions of booking.

Please read the following terms and conditions of booking with the Company.
Accommodation is let on the understanding that thereby a contract is made.

Deposit

A deposit of 25% of the total cost of the holiday (or £50 per person, which ever is greater), (non refundable and not transferable) is required to confirm a reservation. A provisional reservation must be confirmed within 48 hours. Verbal quotations are not binding unless confirmed in writing by the hotel.

Payment

Prices are per room per night, inclusive of VAT at 20%. The Trouville Hotel reserves the right to pass on any increase to VAT above 20% in 2017. Settlement of your account must be made on arrival. Accounts can be settled in cash, by cheque or by MASTERCARD, VISA, DELTA or SWITCH card. Cheques are only accepted by prior arrangement before arrival. Credit cards are authorised on arrival. No allowance is made for meals missed or rooms not occupied for the full time of the reservation.

Accommodation

The accommodation is offered subject to being available at time of confirmation. Accommodation will be offered at the prevailing rate at time of booking. We regret that should offer rates apply at a later stage, these will be valid for new bookings only. Bedrooms are available from 3:00pm on day of arrival. We respectfully request that all rooms should be vacated by 10:30am on the day of departure. We regret that no allowance is made for temporary absence or meals not taken.

Insurance

Insurance is strongly advised as accommodation is let on the understanding that thereby a contract is made and you agree with our terms and conditions of booking and cancellation policy. Every effort will be made to re-let accommodation.

Cancellation

In the event of a cancellation a ‘cancellation fee’ is payable. This will be charged to the credit or debit card used for the payment of the deposit. If the deposit was not received by card or the card is no longer valid, payment of the cancellation fee must be received by card or cheque within 14 days of the date of issue of the cancellation invoice.

In the event of a cancellation a ‘cancellation fee’ will be charged at the following rates:

Cancellation Date Cancellation charge as percentage of total holiday cost
56 days prior to arrival Deposit only or 25%, whichever is least
55 to 28 days prior to arrival 35%
27 to 14 days prior to arrival 55%
13 to 7 days prior to arrival 65%
6 to 1 days prior to arrival 80%
Arrival day or later 100%

No allowance made for temporary absence or meals not taken.

Increased Costs

If the company considers it necessary to alter the price charged, due to changes in fuel charges, taxes, ferry or other transport charges or other cost, the Company reserves the right to pass on to any client the proportion of any increase or decrease if it reasonably considers it applicable, as long as this increase or decrease is given in writing prior to arrival of the client.

Ferry Details

We can book your ferry crossing for you. Please enquire for prices. Ferry tickets are only valid for the duration of your stay at the Trouville Hotel. Once booked and confirmed any amendments to ferry details incur an administration fee of £5.00.

Service

The Company agrees not to provide an inferior standard of accommodation, food, service or facilities compared to other guests at the establishment, and shall not subject any restriction imposed as a result of their being a client.

Valuables

The management cannot accept responsibility for guest’s monies and jewellery unless deposited at reception and an official receipt obtained.

Car Park

The Trouville Hotel has an offsite car park for approximately 20 cars and is available to pre book, please enquire for availability.

Smoking Policy

Smoking (including the smoking of e-cigarettes) is not permitted in any part of the hotel, including bedrooms, entrances, exits and fire exits.

WiFi

The Trouville Hotel offers complimentary WiFi access to its guests, available on the ground floor.

Pets

The Management regret we do not have the facility to accept pets.

Entertainment

Entertainment is provided in the hotel during mid & high season 6 nights a week. During low season we occasionally do not offer entertainment. Entertainment for theme breaks and festive breaks will be as per the programme for the relevant breaks. All Entertainment is subject to availability and can not be guaranteed.

Complaints

Should a client have cause for complaint, this complaint should be made in writing within 14 days of the date of departure of the client. The Company cannot consider or investigate any claim or complaint after this period. Any complaint received will be acknowledged as being received with 7 days of receipt, however the client should allow the Company a reasonable time to investigate any complaint.

Non-performance

The Company shall not be liable for non-performance of any of it’s obligations under this agreement if such non-performance shall occur as a result of circumstances beyond the Company’s control which shall include (but shall not be limited to): industrial dispute; riots; floods; civil disturbances; epidemics or health risks; or similar events. This includes all equipment owned wholly or partly by the company and under which the Company has entered into a maintenance contract or agreement.

Cancellation by the company

In the event of any emergency or force majeure or of any action by the client to vary the agreed conditions unilaterally, the company may, by returning all monies paid and without further or other liability, cancel the contract.

Additional Terms & Conditions

Additional terms and conditions of booking may be applicable for individual breaks, ‘theme breaks’, for special offers and during bank holiday periods. Copies of any additional terms are available on request and it is the client’s responsibility to ensure they are aware of any additional terms imposed by the Company.

Rights Reserved

Any failure by the Company to enforce any or all of these conditions shall not amount to or be interpreted as a waiver of any of the Company’s rights. If any term in this contract is held invalid, this shall not affect the validity of the remaining terms. The section headings in these conditions are for reference purposes only and shall not effect the interpretation of these conditions. Any dispute regarding the nature of this contract shall be determined by English Law and the parties shall submit to jurisdiction of the English Courts.

E. & O.E.